User Guide

3.1 Intended Users

  • Store Owners and Administrators

  • Marketing Managers and Agencies

  • Analysts reviewing order-level attribution

3.2 Accessing the App

  1. Log in to the BigCommerce Control Panel.

  2. Navigate to Apps → My Apps.

  3. Click TagSync - UTM Tracker into Orders.

  4. Select a storefront or channel if prompted.

3.3 Main Screens

Dashboard

  • UTM tagging success rate

  • Recently tagged orders

  • Sample UTM capture preview

  • GA4 connection status and last sync result

  • Administrative actions (refresh, resync, clear logs)

Settings

  • Storefront selector

  • Script install / uninstall controls

  • Script status indicator

  • GA4 configuration fields

  • Enable or disable GA4 sync per storefront

Orders

Table of order-level attribution logs with the following columns:

  • Order ID

  • Storefront

  • Status

  • UTM parameters

  • Error messages

  • Injection timestamp

Supports filtering and sorting.

3.4 Common Workflows

First-Time Setup

  1. Open TagSync Settings.

  2. Select a storefront.

  3. Install the UTM tracking script.

  4. (Optional) Configure GA4.

  5. Save changes.

Verifying Tracking

  1. Visit the storefront with test UTM parameters.

  2. Place a test order.

  3. Confirm UTM data appears in:

    • TagSync dashboard

    • Order metafields

    • GA4 (if enabled)

3.5 Basic Troubleshooting

  • Verify script installation status

  • Ensure URLs contain valid UTM parameters

  • Check browser privacy settings

  • Confirm the order status is completed